Hello Fritz,

Thank you for your reply. I am well versed in QBO and Desktop and based on the commentary from this thread so are the other frustrated bookkeepers, accountants and business owners experiencing the same issues with Melio. I have already taken all the steps outlined, and opened two separate tickets with customer service attempting to get these issues corrected.

I do appreciate the challenge for all of you in customer service, but I believe there is a fundamental programming issue with QBO-to-Melio that no one at Intuit seems to have a correction for. An Intuit-Melio webinar addressing all the issues would be helpful, but this needs to occur asap.

Accounts Payable being incorrect is a HUGE issue for any business; but as someone who provides services to primarily smaller businesses, they simply cannot afford to have a bill double paid nor have their payables Over or Under inflated. Also, you have provided a link for basic instructions “bill pay for beginners” and in desktop for what is a complex bill payment error in QBO.

Fortunately, I currently only have one client who opted to try Melio, but clearly, I cannot recommend it to anyone else. Unfortunately, the instructions I think we need is how to now disconnect Melio, without turning the A/P upside down (again) and either return to old school printing checks or try a different software.

.....With appreciation (and frustration)