Joining the thread to share additional help for this funding concern, @clashay23.

This situation might have affected your business greatly, so we want to make sure you're able to get the assistance you need for this account concern. While we don't handle account-related concerns here in the community, we need to have you contact our Payments Support. I know you've already reached out to them, but they are the only ones who can help with this specific concern.

They can trace the funds for you or explain what happened and why it got delayed. To contact us, click the following link: Contact Payments Support

If you have other questions with QuickBooks Payments or receiving funds, feel free to get back to me, so I can help you further.