Hello, clashay23.
I understand you're in a tough spot here.
I believe that this is not easier since this involves money and time.
With that said, we'd like to turn the tables around so you can continue processing payments and managing your business in your area.
In order for us to rectify the misunderstanding and help you with the hold, we'll want to give our Payments support another chance to look into this problem. I'd like to do it here, but I'm unable to access sensitive payment information in a public space.
We can use the same phone number, or if you don't have it handy anymore, let's take a look at this article for the contact details: Contact Payments or Point of Sale Support.
If you have it handy, we can provide the next agent with the previous case number. They'll read through the notes and resolve the payment hold.
If you need more details about payment holds, here are some articles with helpful information:
Do you need to check how much you've made so far before and after the payment hold? We can run reports to see your sales and other transactions in QuickBooks or in the Merchant Services Center. Check out these articles for a guide:
I'm all ears if you have concerns about processing payments in QuickBooks. If you do have other questions in managing your sales, income, and other entries, let me know and I'll help you out.
