Hello!  Would you mind sharing your ZenDesk Ticket #?  Also,  were you able to get any answers from Melio as to why this occurred?  Melio advise me they have never seen this before-but......

I am very concerned if this can happen once what is prevent it from happening again & again?  I am currently looking at other direct deposit alternatives as I currently have 6 open trouble tickets with Melio and there is no sense of ANY urgency to resolve issues.  Customer service is SEVERELY lacking since they removed specific account reps.

Very Disappointed--- Since Quickbooks partners with Melio, Quickbooks should be leary recommending this service!