I want to ensure this gets resolved for you, @Whittade.
To further investigate why you're having an issue when making a payment using your Bank of America account, I recommend reaching out to our Customer Care Team again. I understand that you already contacted them before but they're the best support group who can further check on this matter with their tools which I'm unable to do here since this is a public forum.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
For future help, here are some articles that you can visit if you need additional guidance and references about vendor-related transactions:
Don't hesitate to let me know if there's anything else you need help with. We're here to help you in any way. Have a good day!
