Kurt, 

Your engineer's dishonest response is not appreciated by any of the hundreds, perhaps thousands, of affected customers that have been waiting two entire years for the basic functionality of QuickBooks to work. 

You are still openly selling broken software, and provide us with no avenues to get this fixed. These robotic canned responses do nothing but aggravate those of us who are holding out hope that you will get your act together.

If we contact the Customer Care Team every single day and report that the same problem is not solved, do you think it will get the engineers to work faster, or will it be another 24 months before we're told they're still working on it?