Hi Jonpril and the support team.

Right - I'm making rookie errors. Underneath the reply box is a "choose file" button (opposite the "Cancel" and "Post" buttons, but looking back, I cannot see any files that were uploaded using that mechanism.

Right, so:

I'm using a Microsoft word document to create a custom style:

When I upload it as a new custom style it imports properly:

And it shows how the invoice will look:

But when I run it with a test invoice, there is no service date:

And when I switch that same test invoice to the standard style, the service date is there:

For the avoidance of doubt, in the sales setting, I have "Service Date" turned on:

I think it sounds like a support case, but I would welcome your thoughts.

Thanks for your patience!