I appreciate all the effort in following all the necessary troubleshooting shared in this thread, @Hellen1271.
I want to help ensure that this Payment link issue is taken care of right away. At this point, I'd recommend contacting our Customer Care Canada team so they can take a closer look at the issue.
That way, they can also submit a report to our engineers to investigate this matter whenever necessary.
Here's how:
- Sign in to your QuickBooks Online company.
- Select the Help menu at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Select Start a Chat with a support expert.
For future reference, visit this link to review some of our commonly asked Payments questions.
Let me know if you have additional payments concerns. I'll be there to help you again.
