Hi there, @nick_in_canberra.

Before we can accomplish your goal for today, may I ask for clarifications about your invoice template? Saying you've included screenshots, may I know how you attached the images since I haven't seen one linked to your post?

And may I also ask when was the date you started your account in QuickBooks Online? Keep me updated in the comments below. Hope to hear from you as soon as possible. Take care and stay safe!