Thank you for participating in this thread, ksgirl24.

I understand how important it is for your company to match your actual bank and credit card statements. This allows you to easily reconcile the transactions in QuickBooks Desktop (QBDT). I'm here to help how to get the payment to appear in the Reconcile window.

Before you perform the reconciliation process, make sure to enter all transactions for the credit card statement period you plan to reconcile. If there are entries that haven't cleared your Financial Institution (FI) yet and aren't on your statement, wait to enter them.

Also, compare the list of transactions on your statement to what's in QuickBooks when you reconcile the account. Then, double-check your dates because they can affect the data displayed in the Reconcile window. Perform the reconciliation each month (one at a time). 

Let me share the following information to make your reconciliation easier in QBDT:

• If you only want to see transactions for the statement period you're working on, select Hide transactions after the statement’s end date.
• If you're reconciling a credit card account, the sections are Charges and Cash Advances (purchases) and Payments and Credits (payments to the credit card company). Focus on one section at a time.
• If you’re reconciling an account for online banking, select Matched. Then, enter the Statement Ending Date from your bank statement. This automatically selects transactions that QuickBooks downloads and matches. Note: A matched transaction in the register has a lightning bolt next to it. A checkmark replaces the lightning bolt after you reconcile it.
• If you want to sort the list, select the header or title of a column.
• If there are more transactions in QuickBooks than there are on your bank statement, resort the list.

For more in-depth information, you can go over the Reconcile an account in QuickBooks Desktop guide. It outlines the entire process of matching your entries to those in the company file, as well as solutions to any discrepancies.

In addition, the following resources will walk you through the step-by-step process on how to: Fix issues when you're reconciling in QuickBooks Desktop.

Feel free to click the Reply button and leave a comment if you still have additional questions about balancing your entries or other QuickBooks concerns. I’ll jump right back in to assist further. Have a good one.