I appreciate you for sharing your experience here in the Community, @stretchaudio.

We'll additionally take note of that experience to share with the team and put action into it as you indicated above that you spoke with a representative on the phone. Additionally, it helps us do better at providing our valued consumers with a resolution.

On the other hand, upon checking here on my end, I can see that this has already been reported and raised the issue with our engineering team for further investigation. Having stated that, we are working to solve this issue right now. Please understand that until the issue is completely rectified, it will continue to be our top priority.

Nonetheless, I highly suggest contacting our Technical Support Team again. Our phone representatives have tools that can securely pull up your account. Also, they’ll be able to add you to the affected users and notify you once a fix is available.

Feel free to comment back if you need further assistance with QuickBooks. The Community always has your back. Stay safe!