Is using Melio the only way to pay bills online with QB Desktop 2022? I bank with KeyBank, which had a built-in syncing function that worked very well with updating my checking account using the earlier versions of QB.

I have two vendors that have not received payments from Melio. In my checking account register they show as cleared (the lightning bolt), but they have not actually cleared my bank.

First I tried calling the number I found from QB Support but the recording told me Melio does not answer phone calls. (July 2022)

Next I tried to create a user account with Melio, but it appears my email was imported when bill pay was initiated, so an account already exists. I have no idea what the password is. (It's NOT the same as my QB login, nor any other likely suspects.) I tried logging in using both Intuit and Google (options Melio provides), but nothing worked. I then chose Forget Password and requested a link to reset this TO THE EMAIL the account is associated with (I checked the spelling). Nothing came to the inbox, the spam folder, the social or promotion folders, etc. I repeated this request at least four times and never got the link.

I sent emails to both [email address removed] and [email address removed] explaining my difficulties but have not received an answer yet.

Your choice of Melio as a TPA seems to me questionable at best. They "float" the interest for what appears to be at least a week after immediately debiting the customer's bank account; so "Free" is a little misleading. In less than two months I have had a handful of occasions where vendors have not received their payments. And the company has built a very impenetrable electronic fortress that makes getting in touch with them nearly impossible.

Can you at least help me access both support and my account at Melio? Better yet, if it's in any way an option, guide me back to the other, older Online Bill Pay that had occasional hiccups but basically worked seamlessly for the last two decades or so.

Thanks.