Hello @MayaCwl,

I'm glad to see you joining this thread about disputing customer payments. Allow me to chime in and provide additional information about the process in QuickBooks Desktop.

Currently, QuickBooks Payments supports QuickBooks Desktop and QuickBooks Online for processing credit card payments. The dispute process is almost the same for both products.

When a customer disputes a charge, the financial institution notifies QuickBooks Payments. The process will depend if it's a retrieval request or a chargeback.

You'll receive the instructions via email as soon as QuickBooks gets notified by your customer's bank. The article provided by my colleague above is applicable for Desktop and Online. In case you need the link, I'm adding it again (scroll down to Step 2): Handle chargebacks and retrieval requests for QuickBooks Payments.

Also, did you know you can view the Merchant Service Center directly in QuickBooks Desktop? For more information about how to access this section, check out this link: Access the Merchant Service Center from QuickBooks Desktop.

Hit me up if you have follow-up questions about payment disputes in Desktop. I'm available anytime in this public forum. Take care.