Hello Maryland,
I'm just wondering does QB desktop has the same option? How to process disputed amount on customer credit card payment
@MaryLandT wrote:
I'm here to help accurately account the disputed payment, NatalieSpears.
In QuickBooks Online, it's called "chargeback" when a cardholder disputes an invoice payment through QB Merchant Service.
The $25 fee is used to cover related costs during the chargeback process. And, it can't be refunded. Since you've already matched them before the payment was disputed, you can leave the record on your register.
On the other hand, you can simply click the Add button on your banking page to record the expense plus the fee to QuickBooks. This will help ensure the statements reflects the data for the month.
Upon sharing this solution, I still suggest consulting with your accountant for the category. He/She knows how to account these entries, and make sure you have accurate records in the system.
I've added these handy related articles for additional resources:
Stay in touch if you have follow-up questions by commenting below. I'm always around to help.
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In QuickBooks Online, it's called "chargeback" when a cardholder disputes an invoice payment through QB Merchant Service.
