Thanks for joining this thread, ckamp.

We're aware of the issue and our Engineering Team is still working to find a permanent fix with invoices not sent to customers.

For now, you can follow these temporary solutions I've outlined below.

• You can save your invoice as a PDF and send it via email through your business or other email address.
• You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the send with Gmail feature to send invoices from your own address.
• You can save your invoice as a PDF, print it, and send it to your customer via mail.

If you want to receive updates regarding the issue, I recommend contacting our QuickBooks Online Team. They'll add your account to the investigation and send updates via email.

Once your customers pay what they owe, you can record the payment in QuickBooks. Check out this article as your guide: Learn how to receive and record invoice payments in QuickBooks Online.

Let me know if you have additional questions by commenting below. I'll be right here to answer your concerns.