I know how to handle rejected e-checks but my issue is that we used to receive the notification emails that included the reason code for why the transaction was rejected but about 2 months ago we stopped receiving the emails.  We have called support numerous time and they are not helpful bc they have no idea what email message we are referring to.

Any ideas who to contact about not receiving the emails or how we can fix this?  It's hard to tell a customer their payment was rejected by their bank when we don't know why it was!