Mich_S, please advise.  As recently as today I am still experiencing the same issue.  No one from Intuit has contacted me nor has any resolution been posted here.  I check email daily and have also received to call.  Where can I find the solution to this problem?  Assuming there's something beyond what I've already gone through which has proven unsuccessful.  Much like epowell I am paying for functionality which is critical to my business but isn't fully functional.