We have the customer name in the credit card name field so that is not our solution.

Not only are the online payments not syncing into QuickBooks but, NOW as of 5/16/2022, the merchant deposits are not syncing. We have to manually make the deposits.  I'm applying the epayments to the customer invoice manually.  We have to pull the merchant deposit information to make the deposits and find the fees associated with it.

The QuickBooks issues that customers must consistently deal with is outrageous. Your customers are paying a ridiculous amount of money each year (and keeps increasing) for these issues. We are paying for features that don’t work and I have to do the job the software is supposed to do.  What do your tech people do???

A feature works as it should and then one day…poof…it just stops! Your tech support is a joke.  I can’t tell you how many times, I have had to train your tech people because they are clueless.

It is exhausting to call and speak with someone in India just so they can do a chat with the someone here, in the USA because they are not trained properly.  It is a CIRCUS!

Come on QuickBooks  - GET IT TOGETHER – FIX THESE ISSUES!!!