3 hours on the phone with no resolution!  Tier 1 couldn't help, Tier 2 couldn't help, and Tier 3 couldn't help....so I got transferred to Merchant Services. The lady that took the call had no idea what was going on. She conveniently hung up on me so now I'm back to the drawing board. I'm done with Quickbooks. Their support is horrible!!!!! They are not training their staff to assist with the issues at hand. I have paid an outside adviser and my CPA to look into this issue. It's a programing issue and Quickbooks is just fumbling the ball. I'm taking my business elsewhere!