Hello there, amylee32.

I wanted to help you right away with the chargeback. But, we'll need to figure out the correct reason why you're getting a chargeback.
 

With that, I'd still recommend contacting our Support Team since it's important to verify this matter with the help of appropriate tools.

Also, there might be a high volume of calls waiting, and it may take time. To see the most updated support schedule, you can check this link: Support hours.

Here's how to contact them:

1. Go to the? (Help) icon.
2. Click Contact Us.
3. On the How can we help field, enter a brief description of your concern.
4. Click Continue.

Here are some articles that you can read about the chargeback in QuickBooks. It provides answers to frequently asked questions, and we'll know more about handling the chargeback in QuickBooks Payments:
 

• How to handle credit card chargebacks: A guide for small businesses.
• Handle chargebacks and retrieval requests for QuickBooks Payments.