Our customers were charged on December 10th, 13th and 14th.  We finally received the funds (almost $57K) in our account on January 14th - after many calls and emails to QuickBooks Support.  It was after I called them out on Faceboook and joined The Intuit Class Action Meeting Hub Group on Facebook (https://www.facebook.com/groups/3065[removed]0) that I finally started getting responses from QuickBooks other than the constant "we've escalated your case" line that I kept receiving week after week.