Did you ever get this resolved and if so, how long until they released the funds from being withheld? I'm in the situation currently. I was told the payments never processed yet my customers are saying their cards have been charged. Also, I had several payments saying delayed or under review that quickbooks customer service toldme would process and not be withheld yesterday, are now showing up as withheld. Completely frustrating and the lack of service is astonishing.