I spoke with someone helpful via Mac phone support. An investigation into this issue was opened 5/3/2022. The investigation number is 71218.

Action You Can Take

You can call Intuit at [phone number removed] and work through the automation to get to Mac support. They can create a case for your company and attach it to the above investigation. They may also be able to help with a "faster" fix (not very fast). Details below.

Details

Apparently the QuickBooks company file on a Mac contains a fingerprint that helps to identify the user and link to various Intuit Services, such as Intuit's merchant services. An error in the fingerprint MAY be the issue. Two possible fixes:

1) The above reference investigation should result in a fix. Last year, that took a long time (I recall a month or so).

2) A possible faster fix. We provided a copy of our Quickbooks company file for them to send to the data services department. Data services will attempt to correct the fingerprint and send us back the company file. The estimated turn around is about a week. Of course we can't enter anything into Quickbooks in that period unless we want to enter it again in the replaced company file. A painful option.

Hope this helps some others.