Hey there, @leeia. 

We appreciate you chiming in on this thread.

Since the instructions above didn't work and you're still unable to see the applied credits, can you please provide me with some screenshots of the report and how the bill payment looks after applying the credit? 

This will help me determine the next steps your business needs to take to resolve this problem. I want to ensure that you're able to get back to running your business. I'll be just around the corner!