Dealing with the same problem for three months is so burdensome, PowPow. I'll do what I can to help resolve the issue as quickly as possible.
I have some settings that I'll let you check on your QBDT to help clear up the manual matching problem. Before doing so, I would like to thank you for continuously calling our support and following the troubleshooting steps provided.
Ensure that the Auto match & record-setting is turned on in your QBDT. Turn on automatic matching so QuickBooks deposits and records customer payments for you. Here's how to check:
- Go to the Banking menu and choose Record Merchant Service Deposits.
- Select Change your deposit settings.
- Check if the Auto match & record is enabled. If it's disabled, please turn on the feature to auto-match your transactions in the system.
- Click Save when done.
QuickBooks will now automatically group customer payments each day and record them on your chart of accounts. After this, I'd recommend reviewing the transactions in QBDT. For complete steps, click this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
Once everything is in order, you may now proceed in reconciling your bank account.
Additionally, I'll take note of all of your experience with the product and our support. Then pass this to our dedicated team to enhance your overall experience.
Furthermore, check out these articles below on how to fix reconciliation errors and know the QuickBooks Payments FAQs:
Should you need more assistance with QuickBooks, feel free to comment below. I'm always around to take care of all your needs. Keep safe, PowPow.
