I appreciate your responses, @4Crawler and @pbb2. Let me share further details about this and guide you on the actions you need to help resolve this matter.
Let me start with @4Crawler. You're doing a good job in performing my recommendation above. Since the error persists, I'd recommend contacting our Customer Care team. This is to check the cause of the error and guide you further on the next steps you need to take.
On the other hand, since some of your customers are unable to pay your invoices and with your missing vendor invoice payment link @pbb2, you can also perform the troubleshooting steps I've recommended above. Then, encourage your customers to do so as well before paying your invoices.
If your customers are still unable to make a payment, you can toggle (off and then on) the invoice payment options with your old invoicing. This will refresh the payments feature. To do this, here's how:
- Go to Get paid & pay and select Invoices.
- Find and select the invoice you want to update.
- Under Online Payments, select Edit.
- Select the checkboxes for the payment options you want. Or remove payment options by unchecking the checkboxes.
- When you're finished, select OK.
- Select Save.
If the above-mentioned issue persists, I'd recommend contacting our Customer Care team again. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They have the tools to investigate the cause of the issue and guide you with a fix.
To learn more about accepting electronic customer payments for online invoices and in-person sales in QBO, please see this article: Take and process payments in QuickBooks Online.
Please don't hesitate to keep me posted in the comments if you have other concerns about managing customers and vendor transactions in QBO. I'm always ready to help. Take care, and I wish you both continued success, @4Crawler and @pbb2.
