Good morning, @Dawn07. 

Thanks for chiming in on this thread. Allow me to point you in the right direction to get this resolved. 

If none of the steps worked that are listed on this thread, then I suggest contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Choose the QuickBooks Desktop Help option. 
3. Click on the Contact Us hyperlink. 
4. Enter your question and tap Let's talk. 
5. Scroll down and select to Get a callback. 

It's that simple! 

Come back and let us know how the call goes. We're always here to have your back. Take care!