Please know that this isn’t the service we want you to experience, @EllieClaireW58. I’m here to turn around this by sharing some insights about linking your invoice to their payments.
I appreciate you performing the troubleshooting steps to fix this issue. I also understand the convenience of matching your invoice to its payments.
If you're a new user, your first batch of payments will be deposited within 5 business days. This will take a little longer since we’ll set up your account. After that, we'll be able to deposit customer payments faster.
I'm pleased to inform you that deposit speeds and status depend on the product you’re using. Since you’re using QuickBooks Desktop, let’s sign in first to the Merchant Service Center to review when a deposit was made. I’ll show you how:
- Select the Activity & Reports tab and then All Statements.
- Find the transaction in question and select View.
- Enter the last 4 digits of your Tax ID number.
- In the Activity Summary, look for the date when the deposit was made.
Once done, let’s check the status of all your processed payment transactions. We can track them through the Merchant Service Center.
Here’s how:
- Sign in to the Merchant Service Center.
- On the homepage, select Activities & Reports and then Deposits.
- In the Dates field, choose the date range.
- Tap Search.
To check for payment issues, click here. You can also proceed to Step 3: Reach out to your bank if you’d like to verify if we had deposited the funds.
If you encountered the term Withheld, you’ll want to check out this article. It contains all the steps you can perform while QuickBooks reviews the transactions.
I’ve added these references to guide you in handling QuickBooks Payments:
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
