Hello, Epicviz.
If you have tried the suggested steps shared on this thread, and still getting the same result, I recommend reaching out to our Customer Care Team. They will be able to review your account and investigate why the icons are missing.
Please take note that our support hours for QuickBooks Online Plus, Essentials, Simple Start is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.
Here's how you can contact us:
- Go to the Help icon located in the upper right-hand corner.
- In the Search window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Chat with us or Have us call you.
If you have the new QuickBooks Assistant help update, you can follow these steps:
- In your QuickBooks Online account, go to the Help > Assistant.
- Type Talk to a human and enter what do you need help with.
- Click No if none of the articles shared are helpful and select Chat with us or Have us call you.
You can also get our direct phone number in this link: QuickBooks Online Support.
In addition, I'll be adding this article for more details about process payments for your customers: Take and process payments in QuickBooks Online.
You're welcome to post a reply here if there's anything else you need help with your account. We'll be right here to provide the solution. Take care and stay safe.
