Literally going through this right now.  Payments held since February 28th.   Tens of thousands.  Quickbooks apparently tried to make a deposit right when my account was locked for suspected fraud.  It was literally locked for an hour or so until I called the bank.   

That's all it took. 

Now, after hours on the phone and in live chat, I'm left with two options:

1) Have my bank write a letter saying my account is open for transactions, verify that it was locked at the time and have it signed by a representative
2) "Update my bank account" AKA - get a new bank account.   Literally. 

Called Capital One (my bank).   Guess what they don't do?   Customized letters.  They will hop on a 3-way call however.  But guess who doesn't do 3-way calls?  Quickbooks.  

Capital One has a boilerplate verified account letter I can download, but that isn't good enough for Quickbooks.

So, now my only option is to get a new bank account.   Because, you know, that's SUPER convenient.  

I'm beyond pissed off.   Quickbooks is holding OUR money, but making me jump through hoops to get it.   Not only that, one of the largest banks in the world can't accommodate their request of a letter....that should tell these people they need to modify their "Company Policy".  

I'm not sure how i'm going to make payroll.  Some vendors have already suspended our accounts.   This is what happens when companies become so disconnected from their customers.   Already switched to Stripe.   Switching to Freshbooks for accounting and invoicing.   

I own a marketing agency so we're already getting a plan together to get the word out.   We would love to get in touch with businesses affected by this, so comment below if you are interested and we'll reach out.