Just received a similar call today. My office gave me a message to call "Jasmine" back, but when I called they did not put me through to "Jasmine". The person who answered told me that our annual renewal did not process because our credit card expired. When I asked him for what product (as we have several), he told me it was Desktop Support. I told him we did not have anything renewing at this time, and he insisted it expired on February 25th. I believe he was trying to get me to give him my credit card information.