Hello, 9130 3495 7637 9896.

I'd like to help you out with the bill but I need more details from you. 

Do you have the same issue as sandie289? I've seen a couple of my colleagues giving out the steps. Which one did you follow? 

If you have a different concern regarding your bill, I'd appreciate if you could provide more details about it. This way, I'll come up with the best possible solution to help you out. 

Looking forward to your reply.