I understand how tough it is when your customers' payments are declined, pbb2. I'm here to ensure this gets investigated.
Before proceeding, may I know the exact error your customers encountered? This way, we'll be able to check if there's an ongoing issue related to this.
For now, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to determine the cause and fix this. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click I still need a human.
- Select Get help from a human.
- You can either select the Chat with us or Have us call you option.
To ensure that you'll be assisted on time, please see our support hours.
Additionally, I've included an article that'll help you learn more about managing customers' payments. This ensures you're able to receive and track funds accurately: QuickBooks Payments FAQ.
Be sure to keep in touch by leaving a comment below, pbb2. We want to ensure this matter gets resolved. Keep safe always!
