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fix-please
Level 2

Convenience Fees - No Longer Available?

I was just chatting with a QBO representative over the phone a couple weeks ago. They said that Convenience Fees were now working again as of December 2021. When I went to start invoicing today, I noticed that Convenience Fee's are no longer an option with online payments. Where did the convenience fees feature go? Why do you not have it anymore? It disappeared on the invoices and disappeared in the Sales settings.

 

Convenience Fees feature worked great through 2020 and up until February/March 2021 when y'all discontinued the feature. I was so happy to hear that y'all brought it back in December 2021, but why is it gone again? Is February cursed for the convenience fees feature? 

 

We literally only turned online payments back on because we heard it was up and running again. Are you going to bring it back??? Please do.

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