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Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

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Replying to:
ChristineJoieR
QuickBooks Team

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Hi there, @LEFRA 2022. I can provide you with some information about your direct deposit in QuickBooks Online.


If you have QuickBooks Payments, the system evaluates payments regularly to ensure that everything is in order. It's advantageous to all parties involved in the payment process.


If a deposit is being held, it signifies that something in the batch that makes up the deposit has generated an alarm. It also implies that our Risk Management Team is looking into your case for you.


There are two reasons why funds are held:

 

  • One or more transactions in the deposit have raised security concerns.
  • The deposit surpasses the account's minimum balance (approved monthly amount or average individual charge).

 
Here's an article about this for more details: Why Are My Funds On Hold?

 


After that, you’ll need to contact the resolution center once more if you need to follow up on your direct deposit.


Moreover, You can also contact our Merchant Support Team for assistance. They can go over the transaction with you and provide you with updates. Consider the following article: Contact Payments or Point of Sale Support.


If you need anything more, we'll be right around to assist you. Simply leave a comment below or ask a new question, and we'll gladly respond.

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