Might I suggest that you stop saying they are working on it most diligently.  We no longer believe that.  Over a year and a half and it still doesn't work.  It took them a few months to even admit that there was a problem.  People spent hours and hours on the phone and rebuilt their files multiple times while QuickBooks knew they had broken the software.  What was even worse was that you released the 2022 version with the problem still there.  You didn't warn your Enterprise customers.  Not everyone needed to update at that time (since it is every 3 years for payroll).  That was bad faith on the part of the company.  This is costing end users money and time.