Hello, cpPOA.

Thanks for keeping us in the loop regarding the chargeback transaction. I'll take it from here and give some details on what to do after recording the refund receipt. 

You'll simply want to leave the original invoice as is. You've already recorded the chargeback through the refund receipt. 

Now if you want to send a new invoice, you'll simply want to create another one if you still want to push through the transaction. 

If the customer has no plans of paying their rendered service, you can write it off as a bad debt. This article will explain the detailed process of handling it in QuickBooks: Write off bad debt in QuickBooks Online.

Need to check your sales report and see your cash flow from your customers? I would recommend checking out the articles from our Sales reports topic page. 

You're more than welcome to add any other concerns you might have in handling your customer transactions. Do you have more question on other areas in QuickBooks? Please let me know and I'd be glad to help.