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cpPOA
Level 2

QBO: Customer Chargeback but Invoice Still Showing Paid

One of our customers paid an invoice on 2/1, but we found out on 2/4 that the charge was being disputed and the amount would be charged back. How do I go about correcting this in QBO? The amount was paid digitally so it was already part of a deposit on 2/1. The customer’s invoice still shows paid. Please help!

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