Thanks for getting back here, @SvetlanaZ. I'm here to further help you fix the message you've encountered.

I can see you've already performed all the recommended steps to get this issue resolved. For additional troubleshooting steps, you can try to reorganize your customers in your QuickBooks Desktop (QBDT) account. For instance, if you have customer Name 1 and want to group a number of those jobs under another name (Name 2) this will show as Name 1:Name 2:(Job) Name. If you did this, the reporting and payment data showed nothing for those jobs. To fix it, you'll have to go to the Edit/Add Multiple Customers:Jobs and then create a new customer as Name 2 then add it under the existing job (Name).

You may also consider visiting this article to further help you in managing your A/R account in QBDT: AR balance on the Chart of Accounts does not match AR balance on reports.

You'll want to browse our QuickBooks Help articles page for guides and links to help you in performing your accounting tasks. You can also bookmark or print the articles to serve as your handy guide.

Please touch base with me here if you need anything else. Thanks for dropping in. Have a good one.