I've got the steps you need to isolate and fix this issue, @
kcollinsworth.
Let's start by ensuring you've updated your QuickBooks Desktop (QBDT) to the latest release to ensure the program is up to date. I'll show you how.
- Go to the Help menu.
- Select Update QuickBooks Desktop.
- Go to the Update Now tab.
- Select Get Updates to start the download.
- Restart QuickBooks when the download finishes, and accept the option to install the new release.
You can also check this link for more details: Update QuickBooks Desktop to the latest release.
Once done, re-upload your receipts. Ensure to have the image in JPEG, JPG, GIF, or PNG format. This way, the receipts will be visible in your QBDT. You can also check out this link for the complete details: Upload receipts to QuickBooks Desktop Pro Plus, Premier Plus or Enterprise.
If the issue persists, I suggest running the Verify Rebuild tool. This scans your company file for issues and quickly resolved them.
Furthermore, I'm adding this link that can aid you in reconciling your accounts seamlessly: Reconcile an account in QuickBooks Desktop.
In case you have any follow-up questions about uploading receipts in QBDT, you're always welcome to post them in your reply. I'll be more than happy to help you anytime. Keep safe!
