Apparently they do NOT have any tools either.  I've been calling them a couple of times a week for four full weeks now, trying to get over $56,000 out of "withholding" and into "funded" status.  I have spoken to many different reps and been given over six different case numbers.  Each time I'm told it's being escalated and the funds will be released within two days.  Every rep who has looked at the cases has agreed that we did everything that was asked of us.  But still the funds are being withheld.