Thank you Michelle, but I do not have yet another hour to waste again today.  I just spoke with a rep yesterday.  I have six different case ID numbers now - and those are just the ones that I've written down.  I realize that you want to fix this issue as soon as possible - so did the many other customer service reps that I have spoken to but, again, they all come back with the same answer about the case being escalated.  Nobody has ever been able to check the status of the escalated case, even when I provide all of the case numbers.  They just create yet another Case ID number and tell me that it will be escalated.  There is no "quickly see the details of the problem" as I've been reassured every time I call that we have done everything we were asked to do in the original email about the held funds.  No other information has been requested and I feel like we're just stuck in a cycle with no end in sight.  Every time I call, I spend a minimum of 40-60 minutes on the phone and again, I just don't have the time/patience to go through it all over again today.  I've noticed there are quite a few people who have posted about this particular topic, but nobody has ever come back and said they finally received their funds.  Just wondered whether anyone ever does.