I'm joining in to share additional help for your concern, @jmarler-newton.

Not being able to get the support you need can be a deal breaker, most especially if you have other tasks. With this, we want to help resolve whatever issues you're getting. Please know that this forum is designed to answer General QuickBooks concerns.

I know you already contacted them several times, but we need to have you call again to follow up on your old concern.

If you have your old case number, from your previous call, you may present it to the live agent, so they can run through your call history. You can also request for a higher support or supervisor to handle the concern for you. I'll be providing the links for you to contact our Support Team below.

Here's how to contact us:

I want to make sure you're taken care of, please come back here anytime for additional updates. I'll be right here if you need other help.