Thanks for bringing this matter to our attention, @KellyC2. I can see that the issue of withheld payments already affects your business. With this, let me route you to the best support who can investigate this matter accordingly and provide the appropriate details you deserve. 

In Intuit, our top priority is the security of your account details. Since the Community is a public forum, and we'll need to collect some personal information to pull up your merchant account, I encourage you to reach out to our Customer Care team again. They have all the tools to investigate this matter and provide you with all the necessary updates and resolutions.

Also, to answer the most frequently asked questions about QuickBooks Payments, I'd recommend checking out this article: QuickBooks Payments FAQs. It includes topics about funding status, payments processing, and account management, to name a few.

Please don't hesitate to leave a comment below on how it goes. If you have other concerns about managing payments and sales transactions, I'm always here to help. Take care, and I wish you continued success, @KellyC2.