SuzanneK I agree 100%+; I do the exact same thing, google, google, google etc. to find answers or even someone else that has had the same issue.  I now have more than 1 or 2 clients asking if there is another software or payroll program that they can use. Quickbooks, you need to get a handle on things, or more than 1 or 2 of my clients will be leaving or have already left.  My goodness, When is enough enough??