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Kirsten26
Level 2

Customer balance total owing but no outstanding invoices

HI! I have a customer that shows they have a balance total of $316.50 in the customer information screen. When I go to the open balance report there are no invoices. When I go to receive payment and select the customer there are no invoices to receive payments for. How do I find out if they really have a balance and the invoices that belong to that balance?

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