Sorry mdboyce13,

I mean AileneA does Intuit actually pay you to type this kind of BS response to people?

The second paragraph you wrote contradicts the first 100%. You don't want people to have this kind of experience, and yet you suggest contacting Customer Support...which everyone that I read here says is clueless about the issue and not helpful and wastes LOADS of time having to repeat the same thing every call without any resolve, ever. 

Either help report this issue to Intuit and (for real) help fix the completely absurd problem for any merchant payment service to have at this point in the game. Or, just tell the truth...Quickbooks doesn't want to put resources into fixing this problem for whatever reason...perhaps they want everyone to move to the inferior online subscription product because it makes more money. 

So I'm calling you on your BS. You are not helping at all. If you have inside connections, use them! Put up or shut up. But my guess is that you're just another human widget in Intuit's "kaching algorithm".