Thank you for getting back to us and sharing more information on your concern, @Neal S.

Let's get rid of the red alert you're receiving when viewing your invoices in QuickBooks Online (QBO).

Firstly, the "needs attention" alert showing on the invoice page means that the transactions listed are disputed or declined by the bank via payments. To fix it, you'll want to open the alert and follow the needed action to resolve this. If you're unable to click the alert button, try logging into your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

On the other hand, you'll receive the "payment disputed, your customer has filed a chargeback" alert once a customer disputes a charge. To handle this situation, you can read this article for the step-by-step process: Handle chargebacks and retrieval requests for QuickBooks Payments.

Please know that I'm just a reply away if you need any further assistance managing your rejected ACH payment. Wishing you all the best, @Neal S.