No idea why QB 'Support' team is posting those 'instructions' even though they don't work. It is clear for us how you would process a eCheck refund but it is not working, we are not able to find the eChecks when searching for them!

Not able to trace using the transaction ID nor full customer details, not even if you choose a timeframe only, no echecks are popping up. If you look for them in the 'activity report' section under 'transactions' you are able to find them but not when choosing the 'processing tools' / 'refund an eCheck'.

I am trying to refund an eCheck for 3 weeks now. Called merchant service and they are also not able to process the refund, I gave them access to my computer and they encountered the same issue. They assured me that the issue is getting fixes within days but clearly that did not happen.