We don't want you to feel the inconvenience, mdboyce13.

I have submitted a request for escalation on the View and Pay Now option issue, I'll surely return to this thread and will provide you with an update as soon as we have more information. 

I also encourage checking our Help articles page to learn some ways on how to manage your customer payments. From there, you can read great articles that can guide you through the steps by steps process.

Please know that you can always get back to us if you have other questions. We're always here to help.